Platform

SEPA & Stripe Invoicing runbook

Self-serve tiers use Checkout + Customer Portal. Platform (from €990/year) is invoiced manually via Stripe Invoicing.

Default terms

• Annual Platform fee from €990 (ex VAT) — quoted per deal
• Payment: SEPA Direct Debit or bank transfer
• Net-30 on first invoice unless otherwise agreed
• Usage overages (if any) on the same Stripe Customer

Ops checklist

1. Create / link Stripe Customer for the org
2. Issue Invoice (not Checkout Session) with annual line item
3. Attach SEPA mandate or send payment instructions
4. Set org plan id to platform in the dashboard DB after payment
5. Optional: EU residency / archive design-partner notes in the deal memo

Not yet

Formal SLA schedule ships only after public uptime monitoring is live. Until then, support is best-effort via support@normbill.com.

Contact / Platform · Security · EU residency